Frequent Asked Questions

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Shell GO+ loyalty – account

Shell GO+ loyalty – transactions

Shell GO+ loyalty – offers and rewards

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Frequent Asked Questions

How can I reach customer service? #_89 path, #_89 polygon { fill: currentColor; } #_89 { }

What can I do if the App crashed? #_90 path, #_90 polygon { fill: currentColor; } #_90 { }

How to solve the low connectivity? #_91 path, #_91 polygon { fill: currentColor; } #_91 { }

Why I cannot access or log in to the Shell app? #_92 path, #_92 polygon { fill: currentColor; } #_92 { }

For what Shell GO+ uses my location data? #_93 path, #_93 polygon { fill: currentColor; } #_93 { }

Station locator

Why I cannot find a specific station? #_94 path, #_94 polygon { fill: currentColor; } #_94 { }

How do I know if an amenity is available at a station? #_95 path, #_95 polygon { fill: currentColor; } #_95 { }

Is Shell GO+ available at all service stations? #_96 path, #_96 polygon { fill: currentColor; } #_96 { }

Shell GO+ loyalty – account

How to create a new account? #_97 path, #_97 polygon { fill: currentColor; } #_97 { }

How do I update my profile? #_98 path, #_98 polygon { fill: currentColor; } #_98 { }

How to change my communication data? #_99 path, #_99 polygon { fill: currentColor; } #_99 { }

How to delete my account? #_100 path, #_100 polygon { fill: currentColor; } #_100 { }

Shell GO+ loyalty – transactions

How can I see the details of my transaction? #_101 path, #_101 polygon { fill: currentColor; } #_101 { }

Why I am missing a transaction in my Transactions History? #_102 path, #_102 polygon { fill: currentColor; } #_102 { }

What do I do if I see unauthorized transactions in my transaction history? #_103 path, #_103 polygon { fill: currentColor; } #_103 { }

Why My points balance has not been updated? #_104 path, #_104 polygon { fill: currentColor; } #_104 { }

Shell GO+ loyalty – offers and rewards

How to redeem an item from the Shell GO+ Catalogue? #_105 path, #_105 polygon { fill: currentColor; } #_105 { }

How to avail an offer which has expired? #_106 path, #_106 polygon { fill: currentColor; } #_106 { }

Why are My Shell Go + offers not recognized when I use my Shell Fleet Solutions Card? #_107 path, #_107 polygon { fill: currentColor; } #_107 { }

When do my points expire? #_108 path, #_108 polygon { fill: currentColor; } #_108 { }

More in Motorists

Shell Fuels

Talk to Us

Get your Shell Fuel Subsidy Card