Frequent Asked Questions

Our customer service team can be reached at SMO-ShellGoPlusFeedback-OM@shell.com or call +968 24570200

 (Sun-Thu, 07:30am-17:00pm).

We work hard to make our app as stable as possible. Sometimes the app can crash due to lack of connectivity or other processes running on your device. To help us improve, we you to send us any crash reports. If you find that the app crashes regularly, we suggest you uninstall and re-install the app on your device.

When you don’t have 3G or Wifi connectivity, it will take longer to load various sections of the app. Good connectivity is especially important during installation and upgrade process to ensure the app is configured correctly.

Shell service stations are spread across the Sultanate of Oman. Shell continues to improve its network of stations across the country. Sometimes this means that a new station is opened for customers before it appears in the app. We strive to have the most accurate data possible, but if you find that a particular station is missing or shown in the wrong place, please reach out to our customer service team and we will work to fix it.

Your station locator has tagged the amenities available at a selected station. You can choose the closest station that meets your needs and search.

You can see Shell GO+ availability at the service stations that you want to visit in our station locator menu.

You can register for the programme by downloading the App in the mobile phone and clicking on the ‘Register’ button when prompted, and then follow the instructions as they apperar.

You can update all editable personal information by visiting the Profile section in the app.

You can change your preferred mode of communication by going to the Profile menu and choose Settings.

You can see the details of a transaction by selecting the transaction in the Transaction History.

Only transactions that are completed with Shell GO+ will be visible in your transaction history. Ifyou have completed a Shell GO+ transaction but are unable to find it, please contact our customer operation team.

Shell GO+ transactions require a submission or scanning of your digital card for tagging transactions. Please ensure that you have not shared your credentials with others, to avoid unauthorised transactions. In case you still have a problem, please call our customer operation team.

Select the item you want to redeem from the catalogue, and click on the ‘Redeem’ button. If you have sufficient points, the item will be displayed in your ‘My Card’ section. You can collect the item by including it in your purchase on your next visit.

Offers have a validity period within which you will have to use them. Even if you missed out on a particular offer, there will be other offers which will be shared with you periodically.

Shell GO+ and Fleet Solutions are unique programmes and they cannot be used simultaneously. You can choose the option that works best for you.