1. The “Shell Fuel Card” Programme refers to a prepaid Cards Programme according to the details stipulated herein (“Programme”) and is developed to purchase fuels at participating Shell Service Stations in the Sultanate of Oman. Participation in the Programme is subject to these Terms & Conditions (“T&C’s”) , which may be subject to amendments by Shell Oman Marketing Company SAOG, from time to time, at its sole discretion and without any prior notice, and shall be deemed to constitute acceptance by the Cardholder of such T&C’s as amended. The latest version of T&C’s applicable to the Programme can be found on this Website.

2. All references to Shell herein shall mean “Shell Oman Marketing Company SAOG”, Commercial Registration No. 1571230, having its registered office at the following address – P.O. Box 38, Mina Al Fahal, Postal Code 116, Muscat, Sultanate of Oman.

3. The person who has their mobile phone number registered with Shell or incase where mobile number is not registered, the person in possession of the Shell Fuel Card shall be deemed to be the Cardholder (“Cardholder”)

4. The Cardholder on registration agrees to receive all messages related to Shell Fuel Card transactions that may be received from time to time and any other relevant information on the registered mobile phone number.

5. Shell Fuel Card and the associated facilities available through the Website, including but not limited to, display of transaction reports, shall be considered online services (“Online Services”).

6. The Shell Website supporting the Programme ( www.shellomancardsonline.com ) or any other future website domains for this Programme shall contain certain details relating to the Programme.

7. Shell Fuel Card cannot be canceled or refunded.

8. The amount mentioned on the Shell Fuel Card shall be considered as the real value of the Shell Fuel Card, any other value shall be irrelevant.

9. The amount in a Card can be used by the Cardholder to purchase fuel from any participating Shell Service Stations in Oman.

10. The issued Card is valid for one year from the date of the first activation. Customers shall immediately notify Shell Customer Operations Team on +968 24570333 if the Shell Fuel Card is damaged. Note that Shell will not be liable for any loss that may occur from lost or stolen Shell Fuel Card.

11. Shell Fuel Card are to be treated as cash; Shell shall not be liable for any financial losses arising out of any misuse of any Shell Fuel Card. 

12. All telephone instructions received by Shell Customer Service Centre shall be verified based on personal details submitted by the Cardholder during registration or subsequently updated in accordance with this T&C’s of the Programme and shall be deemed valid by Shell. Shell shall not be liable for executing these instructions as Shell is deemed to beexecuting those instructions in good faith.

13. Shell provides no guarantee in relation to the Online Services or the data available within it. The Card Holder accepts the Online Services and the data available via these services “as is” and any use of the Online Services shall be undertaken at the Card Holder’s account and risk. Shell undertakes that reasonable skill and care is used to ensure that the Shell Website and the Online Services are available for Card Holder. However the Card Holder acknowledges that it is technically impossible for Shell to ensure that the Shell Website and the Online Services are always available and Shell does not undertake to provide such uninterrupted availability.

14. By using the Shell Fuel Card at participating Shell Service Stations, the Cardholder acknowledges that he / she has read and understood the prevailing T&C’s of the Programme and confirms that he / she has complied with them voluntarily; and agrees to pay all required charges, if any. The use of Shell Fuel Card by the Cardholder after updating the T&C’s shall be considered as confirmation of its acceptance of the revised T&C’s

15. Fuel prices applicable to Shell Service Stations are subject to review under Oman's laws and applicable regulations. Shell shall not be responsible of sending any prior notifications to any Cardholders.

16. Any tax, charge or other liability incurred by a Carholder as a result of his/her usage of the Card or the use of any other benefit shall be to the account of and shall be the sole responsibility of the Cardholder.

17. Shell may, at its sole discretion, update the list of participating Shell Service Stations without any prior notice to the Cardholders. 

18. Shell reserves the right to decide on the product range available for the Cardholders to purchase using the Shell Fuel Card at any of its participating Shell Service Stations. 

19. Notwithstanding any provision herein, Shell shall not be liable in any manner with respect to use or misuse of the Cards whether by any Cardholder or any third party. 

20. The above T&C’s are subject to review/ update at the sole discretion of Shell without any prior notice to the Cardholders.

21. These Terms and Conditions shall be deemed to be the final and binding on both parties and shall be subject to the laws of the Sultanate of Oman.