Announcement: Closure of Shell Oman Marketing Company Head Office

In view of the latest updates regarding COVID-19 (Coronavirus) and the highest importance the Company places on the health and wellbeing of all our employees, their families, our stakeholders and the wider community, the Company has taken the following precautionary measures taking into account the guidelines and directions from the relevant authorities during these unprecedented times:

Our head office in Mina Al Fahal is closed till further notice. All our employees who usually work from the head office will be working from distance.

Our Customer Operations team will be working from distance and will continue to receive and address your queries, requests and orders through the call center (+968 24570200/+968 24570333) and via the designated e-mails as follows.

For gate passes and other logistical support, please contact your focal point in Shell Oman Marketing.

We will continue to communicate and provide updates through our webpage

We apologize for any inconvenience and appreciate your cooperation during such times.

Contact Us:

Shell Oman Marketing SAOG
Tel: 24570100
Fax: 24570121
Mina Al-Fahal,
PO Box: 38, PC: 116
Sultanate of Oman
Working Hours: Sunday to Thursday 7:30am to 4:30pm

Investment Relations and Media Queries:

For Investment Relations, please contact:

Ian Fong, Chief Financial Officer
Tel: 24570200
Fax: 24570164/311

For Media Relations, Please contact:

Burair Al Lawati, Country Manager – External & Government Relations and Business Development
Tel: 24570200
Fax: 24570164/311

Customer Service Centre:

Working Hours: Sunday to Thursday 7:30 am to 5:00pm
Tel: 24570200
Fax: 24570164/311
Complaints & Feedback:

Shell Cards Customer Services:

Working Hours: Sunday to Thursday 7:30am to 5:00pm
Tel: 24570333
Fax: 24570164/311
New Business:
Complaints & Feedback:
Block Cards:

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