The CSC operates 6 days in a week, receiving, directing and managing customer requests. The CSC records issues, collects the necessary information, directs the information to the appropriate personnel, and tracks the progress with the customer orders management system to provide efficient and fast feedback to customers by our qualified, experienced and dedicated Customer Service Team.
Our new Call Centre is the one-stop-shop where with just one phone call you can check the status of the ordered product deliveries, make account enquiries and obtain information on all Shell Products & Services.
Additional Information:
- Operates 6 days a week (Saturday to Wednesday - 7.00 am to 5.00 pm & Thursday - 7.00 am to 2.00 pm)
- Dedicated 24 hrs Toll Free number for all customer’s complaints: 80077355
- Multi-language agents
- Auto Fax & SMS Facilities
- Customer’s can reach us by telephone, e-Mail, fax, website or face-to-face.
- Technical support
Tel: (968) 24 570200
Fax: (968) 24 570164/311
E.mail: smo-csc@shell.com
Address
P.O. Box 38, Mina Al Fahal,
Postal Code: 116,
Sultanate of Oman
