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Shell Airport Service Station recognised at a Shell Global Conference
Over 850 delegates from 49 countries including Shell Territory and District Managers as well as Retailers participated in the three day event. The Operations Excellence programme aims to differentiate Shell from the competition on service, by having consistently the best service at every service station, every visit, every day.
Shell Oman Marketing Company has developed This business and training programme that marks a cultural shift towards making staff feel they can contribute significantly with their behaviour and actions towards customer satisfaction, and empowering them to do so. This programme enables Shell's key retail countries to run consistent and robust operational excellence tools and processes.